Responsible Gaming
Our Commitment to Responsible Gaming
Gaming Should Be Entertainment
At Zilverster, we believe that casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting players in making informed decisions.
Remember: The house always has a mathematical advantage. Only gamble with money you can afford to lose, and never view gaming as a source of income.
Age Verification
Gaming is only available to individuals who are 18 years of age or older, or the legal age for gambling in your state or territory under Australian law.
We strictly enforce age restrictions. If you are under 18, please do not access our gaming services. Parents and guardians are encouraged to monitor online activity and use parental controls to prevent underage access.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Please review the following warning signs. If you recognize any of these behaviours in yourself or someone you know, seek help immediately:
- Chasing losses by gambling more money to recover previous losses
- Gambling with money needed for essential expenses (rent, food, utilities, bills)
- Hiding your gambling activities or lying about the time and money spent
- Gambling more frequently or with larger amounts than intended
- Unsuccessful attempts to reduce or stop gambling
- Experiencing mood changes (irritability, anxiety, depression) when unable to gamble
- Neglecting family, work, study, or personal relationships due to gambling
- Borrowing money or going into debt to finance gambling
- Feeling a constant urge to gamble despite negative consequences
- Using gambling as an escape from stress, trauma, or emotional problems
Self-Help Tools & Safer Gaming Features
We provide tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you are willing to lose over a set period
- Session Time Limits: Set automatic reminders or automatic logout after a specified duration
- Reality Checks: Receive periodic notifications during play sessions to check your time and money spent
- Self-Exclusion: Voluntarily exclude yourself from accessing gaming services for a period of your choice (days, weeks, months, or permanently)
- Account Restrictions: Temporarily freeze your account or reduce access features
To activate any of these tools, contact our customer support team or access your account settings.
Support Organizations & Helplines
If you or someone you know is struggling with gambling, professional help and support are available:
Australia
- Gambling Help Online — Free, confidential counselling and support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call from anywhere in Australia) - Gamblers Anonymous Australia — Peer support and self-help groups
Website: www.gamblersanonymous.org.au - Beyond Blue — Mental health support (gambling often co-exists with depression and anxiety)
Phone: 1300 224 636
Website: www.beyondblue.org.au
United Kingdom
- GamCare — Free and confidential support for problem gambling
Website: www.gamcare.org.uk
Phone: 0808 8020 133 - GamStop — National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council — Information and support resources
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling — Help and referrals
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
If You Need Help, Reach Out Today
If you are experiencing gambling-related problems, please do not hesitate to seek help. Speaking with a counsellor or support service is free, confidential, and the first step toward recovery.
Problem gambling is treatable. With the right support, people recover and rebuild their lives every day.
You are not alone. Help is available 24/7.